These General Terms and Conditions of Sale (hereinafter the “GTC”) govern bookings for stays in the tourist accommodations of Casita Sierramaris, operated by SAS YOAMATEA, represented by Jean-Claude Guillot (hereinafter the “Hosts” or the “Owner”), and any person making a booking (hereinafter the “Client”).
They apply to the rental of the following two accommodations, located in Arenas (Axarquía), province of Málaga, Andalusia, Spain:
Any booking implies the Client’s full and unconditional acceptance of these GTC. The Client acknowledges having read them before booking and having accepted them (checkbox when booking online, or written acceptance in the case of booking by email, phone or message).
The booking can be made online via the website’s booking engine, by email, by phone or by message. It becomes firm and final after:
Until these conditions are met, the booking request does not constitute a commitment and the dates may still be allocated to another Client.
The minimum length of stay is 2 nights.
Prices are indicated in euros (€), per night and per accommodation, taxes included. They cover the services described at the time of booking. The applicable rates are those in force on the day of booking.
High season: June 28 – August 31. Low season: the rest of the year (January 1 – June 27 and September 1 – December 31).
Any request for changes (dates, accommodation, number of people) is subject to the Hosts’ agreement and availability.
In the event of cancellation by the Hosts, the amounts paid by the Client are refunded in full. Where possible, the Hosts will offer equivalent accommodation or alternative dates, without the Client being required to accept them.
In accordance with Article 103, paragraph l) of the consolidated text of the General Law for the Protection of Consumers (and Article 16 of Directive 2011/83/EU), accommodation services provided on a specific date or for a specific period do not benefit from the 14-day right of withdrawal. The applicable cancellation conditions are exclusively those set out in this article.
A security deposit of €500 per gîte is required on arrival, by cheque or in cash. It is intended to cover any damage or exceptional cleaning.
It is returned no later than within 48 hours after departure, less, where applicable, the cost of repairs or reinstatement noted and justified. An inventory of fixtures on arrival and departure may be drawn up jointly.
Any late or delayed arrival must be reported to the Hosts in advance. Living on site, the Hosts provide the welcome; adjusted times can be agreed together and may be subject to an additional charge.
In accordance with Spanish regulations, the Hosts are required to provide the authorities (Guardia Civil / SES.Hospedajes platform) with the identity data of each traveller within the legal deadlines. On arrival, the Client and the accompanying adults undertake to present a valid identity document (ID card, passport or NIE) and to provide the information required for this mandatory registration.
The Client is responsible for any damage they cause during their stay. The Hosts cannot be held liable for loss, theft or damage to the Client’s personal belongings, nor for inconveniences beyond their control (network outages, weather conditions, nearby public works, etc.).
The Hosts declare that they have taken out the civil liability insurance required to operate tourist accommodation in Andalusia. The Client is invited to check that they have civil liability insurance covering risks related to holiday rentals.
Neither party may be held liable for failure to fulfil its obligations resulting from a force majeure event (natural disaster, administrative decision, conflict, pandemic, etc.) making performance of the contract impossible. In such a case, the parties will seek a fair solution together (postponement or refund of amounts paid for the unperformed part).
The Hosts make available to the Client the official complaint forms (hojas de reclamaciones) provided for by Andalusian regulations.
In the event of a dispute, the Client first contacts the Hosts to seek an amicable solution. Failing that, the Client may use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr, or the consumer services of the Junta de Andalucía. The Hosts have not joined the Sistema Arbitral de Consumo.
These GTC are governed by Spanish law. Failing amicable resolution, the competent courts are those of Málaga, subject to mandatory rules protecting the consumer in their country of residence.
The Client’s personal data is collected and processed by the Hosts, as data controllers, solely for the purposes of managing bookings, the relationship with the Client and compliance with their legal obligations (including traveller registration). It is not transferred to third parties for commercial purposes.
In accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act, the Client has the right to access, rectify, erase, restrict, object to and port their data, which they may exercise at contact@casita-sierramaris.com. They may lodge a complaint with the CNIL. Data processing is detailed in the Privacy Policy.
The Hosts reserve the right to amend these GTC at any time. The applicable GTC are those in force and accepted on the day of booking; subsequent amendments do not affect bookings already confirmed.
Last updated: 2026-07-02